Shipping Information

At Next Level, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options and timelines:

  • Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before your item is shipped.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase from Next Level. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please review the following information carefully:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Non-Returnable Items

Based on our product offerings, the following items are non-returnable:

  • Tank Tops
  • Men T-Shirts (if personalized or customized)

Return & Exchange Process

  1. Initiate a Return or Exchange: Contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you wish to return or exchange.
  2. Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
  3. Package Your Item: Securely package the item you are returning, including all original packaging and accessories. Include the completed return form provided by our team.
  4. Ship Your Return: Send your return package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is received.
  5. Receive Confirmation: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the new item to you once the returned item is received and approved. Shipping costs for exchanges will be covered by Next Level.

Return & Exchange Request Template

To facilitate your return or exchange request, please use the following template when contacting our customer service team:

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Next Level Customer Service,

I would like to request a return/exchange for my recent order. Below are the details:

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Email Address]

Contact Us

If you have any questions about our Shipping & Returns Policy, please feel free to contact us: