At Next Level, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.

Non-Returnable Items

Based on our product offerings, the following items are non-returnable:

  • Tank Tops
  • Men T-Shirts (if personalized or customized)

Return & Exchange Process

  1. Initiate a Return or Exchange: Contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you would like to return or exchange.
  2. Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
  3. Package Your Item: Securely package the item you are returning, including all original packaging and accessories. Include the completed return form provided by our team.
  4. Ship Your Return: Send your return package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is received.
  5. Receive Confirmation: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the new item to you once the returned item is received and approved. Shipping costs for exchanges will be covered by Next Level.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Next Level Customer Service,

I would like to request a return/exchange for my recent order. Below are the details:

  • Order Number: [Your Order Number]
  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Email Address]

Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:

Email: [email protected]

Address: 2781 State Street, Detroit, US 48201